We have a very clear policy in terms of policy. 1. Refund only when the courier doesn't reach to customer and the product will expire. 2. Always take a video while opening the parcel. Which will be considered as proof. 3. Claim your return within 1 day of receiving the parcel. 4. Exchange only in size issues and quality issues within A day. 5. A refund will be credited after we receive the product back in genuine condition. 6. A refund will be initiated only when the product is not used. 7. The refund process will take 24-48 hours. We understand our policies are strict. We have faced multiple fraudulent activities from customers priorly. We will try to provide you best service and easy returns to enhance your experience.